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Contact Rocket Money Customer Service

How to Reach a Person at Rocket Money

Verified Contact Information

Toll-Free Number:

  • 1-888-444-7492
    Privacy Inquiries
Call Now
Send Message

Customer Service:

  • 1-650-681-2295

Jobs/ Career:

  • 1-800-411-5627

Customer Service:

support@rocketmoney.com
hello@rocketmoney.com

Legal:

security@rocketmoney.com
Privacy Inquiries

Media:

affiliates@rocketmoney.com
Affiliates
press@rocketmoney.com
Press Inquiries
vulnerability-report@rocketmoney.com
Privacy Inquiries

Rocket Money Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Rocket Money Phone Number
1 (888) 444-7492
Average Hold Time
00:02:39
Average Calls duration
2 minutes
Most Popular Rocket Money Email Address
support@rocketmoney.com
Rocket Money Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
View full overview

How to Contact Rocket Money Customer Service?

The telephone number of Rocket Money customer service is 1-650-681-2295. Call this Rocket Money phone number to get information about accounts, registration, banking options, etc.. To find out help on job questions, reach customer care at 1-800- 411-5627.
Rocket Money phone number is not the fastest way to contact the support team. This statement is revealed on the official Rocket Money website altogether with the recommendation to use online chat for direct and rapid answers.

Each client can contact Rocket Money support using the account. Log in, scroll the page down, and find the Contact section. Tap on the section to contact Rocket Money specialists.
The Rocket Money online chat is among the offered options. Select the purple icon on the right bottom of the screen and start writing the message, or choose the already prepared answers to find the needful help. The assistant will send you the instant response via the chat.

Everyone can email the support team without regard to the presence of the Rocket Money account. The Rocket Money email address is support@rocketmoney.com. The Rocket Money contact team recommends describing the question in all detail and including the user's email address to get the answer.
The Rocket Money support team has the scheduled working hours. The support team is available Monday through Friday, during the hours of 9 a.m. to 8 p.m. EST. The letter to email can be sent during the entire day, but it will be considered during working hours. However, the live chat is online 24/7 to cover the urgent cases that may appear during the day.

PissedConsumer Club

Contact Information

Rocket Money Website:

Rocket Money Help Center:

Corporate Office Address:

Rocket Money Inc.
8455 Colesville Road, Suite 1645
Silver Spring, Maryland 20910
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 9:00pm EST

Saturday: 10:00am - 3:00pm EST

More contact details

How Customers Rate Rocket Money Support?

2.0 / 5
Poor

Based on 4K calls to Rocket Money customer support through PissedConsumer.com and 1 survey response.

Total Calls
4K
Avg Call Duration
01:55
Issues Resolved
6%

Why Customers Call Rocket Money?

Top Reasons of Customers Calls

  • Activation/ Cancellation 24%
  • Account 24%
  • Payments and Charges 18%
  • Request for Information 10%
  • Customer Inquiries & Issues 8%
  • Refund 5%
  • Product/ Service 4%
  • Return/ Replace 3%
  • Staff 1%
  • Website/ Application 1%
  • Shipping and Delivery <1%
  • Cards <1%
  • Payments & Transfers <1%
  • Employment <1%
  • Fraud & Security Issues <1%

Activation/ Cancellation

24%
  • "Cancel service"
  • "Cancellation and refund"
  • "Cancel subscription"

Account

24%
  • "Can't log in"
  • "I lost my phone and had to get a new # and email address so I can't log into the app"
  • "I have two subscriptions with rocket"

Payments and Charges

18%
  • "Charged"
  • "unauthorized debit"
  • "Improper charge to bank account"

Request for Information

10%
  • "Need help"
  • "To talk to customer service"
  • "Update phone number"

Customer Inquiries & Issues

8%
  • "Emergency cash"
  • "Money"
  • "Get on my app"

Refund

5%
  • "Why you cut my money 4000 Rs . Refund my money and delete auto pay"
  • "Refund"
  • "Need a refund"

Product/ Service

4%
  • "WithdrawalMoney. Unable to do it myself. Way to confusing"
  • "Cannot connect bank"
  • "Trouble connecting account"

Return/ Replace

3%
  • "To make a change to my contact number"
  • "Number change"
  • "Need to change my phone number"

Staff

1%
  • "Customer service"
  • "I don't have this service"
  • "Termination of service"

Website/ Application

1%
  • "App will not allow me to register and I'm not receiving validation verification via email"
  • "Cannot access my app"
  • "It just keeps looping. The app is on fritz"

Shipping and Delivery

<1%
  • "Npsb fund didn't received yet but showing money transfered"
  • "I withdrew money I haven't received it"
  • "I have not received my refund"

Cards

<1%
  • "Card never arrived"
  • "Card getting charged"
  • "Card Account closed"

Payments & Transfers

<1%
  • "Funds"
  • "Money transfer"

Employment

<1%
  • "Pay off loan balance"
  • "Pay off account balance"
  • "Employment status for job/interview"

Fraud & Security Issues

<1%
  • "Fraud"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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