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Contact Rocket Money Customer Service

Rocket Money Phone Numbers and Emails

Toll-Free Number:

  • (888) 444-7492
    Privacy Inquiries
Call customer service
Send Message

Customer Service:

  • (650) 681-2295

Jobs/ Career:

  • (800) 411-5627

Rocket Money Emails:

Customer Service
Legal
Privacy Inquiries
Media
Affiliates, Press Inquiries
vulnerability-report@rocketmoney.com
Privacy Inquiries
Is this your business?

Rocket Money Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Rocket Money Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Rocket Money is 8884447492. 53% of consumers used this number to address their issues and concerns. Meanwhile, 25% of users reported contacting a real person successfully by dialing the phone number 6506812295.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Rocket Money may ask you for the following information to identify you as a customer: first and last name, address or zip code or nothing.

View full overview ›

How to Contact Rocket Money Customer Service?

Most Popular Number:

(888) 444-7492
Privacy Inquiries
Total calls: 1 379 Issues resolved: 31 Last call: Nov 18, 2025

The telephone number of Rocket Money customer service is 1-650-681-2295. Call this Rocket Money phone number to get information about accounts, registration, banking options, etc.. To find out help on job questions, reach customer care at 1-800- 411-5627.
Rocket Money phone number is not the fastest way to contact the support team. This statement is revealed on the official Rocket Money website altogether with the recommendation to use online chat for direct and rapid answers.

Each client can contact Rocket Money support using the account. Log in, scroll the page down, and find the Contact section. Tap on the section to contact Rocket Money specialists.
The Rocket Money online chat is among the offered options. Select the purple icon on the right bottom of the screen and start writing the message, or choose the already prepared answers to find the needful help. The assistant will send you the instant response via the chat.

Everyone can email the support team without regard to the presence of the Rocket Money account. The Rocket Money email address is support@rocketmoney.com. The Rocket Money contact team recommends describing the question in all detail and including the user's email address to get the answer.
The Rocket Money support team has the scheduled working hours. The support team is available Monday through Friday, during the hours of 9 a.m. to 8 p.m. EST. The letter to email can be sent during the entire day, but it will be considered during working hours. However, the live chat is online 24/7 to cover the urgent cases that may appear during the day.

PissedConsumer Club

Contact Information

Rocket Money Website:

Rocket Money Help Center:

Corporate Office Address:

Rocket Money Inc.
8455 Colesville Road, Suite 1645
Silver Spring, Maryland 20910
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 9:00pm EST

Saturday: 10:00am - 3:00pm EST

More contact details

Rocket Money Customer Service Reviews

1.6 / 5
Poor
Paul O Bfw
Great Product non-existent or lousy support not as I haven't head from them in several days not even sure my issue is in the works

angry with this type of product with no one behind the wheel
awesome product when it works
could be one of the 3rd party companies or bank. no idea
and don't even have an receipt of the issue
totally sucks but with no employees they are sure making a boatload of money

Guewoulou Rachel L
Loan approval
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I needed to talked to someone about my personal loan application on Friday. Its was late.

The person on the phone was very nice and professional. I was redirected to the right service, but it was closed. I called on Monday and the issue was resolved.

I got approved before 4p. Great customer service!

Erandi Prl
Customer service was great, but I did not like the reoccurring billing after I had stopped this service months ago.

Just wonderful! wonderful, wonderful, wonderful, wonderful, wonderful.
GREAT, GREAT, GREAT, GREAT, GREAT

Sharon W Nmv
Unable to contact anyone in customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I requested RM negotiate a better rate on my cable bill. I got a notification from rocket money saying they saved me over $600 and that the pre-greed fee would be 50%. However based on the information I've gotten from the cable company my cable bill went up a little bit and I need to talk to a live body on what's going on

How Good is Rocket Money's Customer Service?

alyssa h Vxo
alyssa h Vxo
Feels Disappointed | Feb 25, 2025

awful. they are still charging me 7$ a month for no reason.

Read full quote
Shantina Qjx
Shantina Qjx
Feels Disappointed | Jan 26, 2025

Not satisfied at all

Read full quote
Tameka T Ecp
Tameka T Ecp
Feels Disappointed | Oct 17, 2024

You guys take out money for what reason? I never said take money out my account.

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Brittany W Rtn
Brittany W Rtn
Feels Disappointed | Aug 07, 2024

I’ve had no help at all

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Annamary Mkq
Annamary Mkq
Feels Disappointed | Apr 18, 2024

I couldn’t get a hold of anybody I want to cancel my account and I have no way of doing that and I took my money don’t get it because they don’t tell you all this *** and there’s no way to cancel it

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Anil Zqh
Anil Zqh
Feels Disappointed | Apr 16, 2024

The Gentleman at the incorrect number I dialed was very nice but unable to help me because it was gift Rocket Money credit cards. I was not able to contact reg customer service at that time.

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Summary of Rocket Money Customer Service Calls

2.6K TOTAL
CALLS
02:15 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Rocket Money?

Activation/ Cancellation Question:

  • “Cancel account”
  • “Cancel service”
  • “I want to cancel rocket money and need help”

Account Question:

  • “I cannot sign into the account. Please help please help please help please help please help please help”
  • “Problems with updating my account”
  • “Locked out of account”

Payments and Charges Question:

  • “Charge”
  • “Billing”
  • “Double charging my account for membership”

Request for Information Question:

  • “I need help with my rocket money app Sandra Wilson”
  • “Need assistance”
  • “Calling about my withdrawals”

Refund Question:

  • “Refund of rocket fee”
  • “Refund”
  • “Refunds”

Product/ Service Question:

  • “Person Loan”
  • “Invalid withdrawal from my account”
  • “Withdrawal from my checking account”

Staff Question:

  • “Customer service”
  • “I don't need the service, I haven't used it in a long time, I need to unsubscribe”
  • “Talk with costomer service”

Return/ Replace Question:

  • “Changed phone number”
  • “Need to change my phone number”
  • “Change account t phone number”

Cards Question:

  • “Card getting charged”
  • “Card Account closed”
  • “Card is being charged but don't have an account”

Website/ Application Question:

  • “*** *** app locked me out on payday bro”
  • “App for Rocket Money will not open . Privete info given”
  • “I got a message from the app but it instantly disappeared and I can’t get into the app now”

Shipping and Delivery Question:

  • “PEMENT NOT RECEIVED”
  • “Have not received my card in the mail”
  • “Investment tracking”

Employment Question:

  • “Pay off account balance”
  • “Employment status for job/interview”
  • “Pay off debt fund. Cancel. Charged twice”

Other Question:

  • “Having problems with my rocket pocket money”
  • “I cannot get into my app”
  • “Lost funds”

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