Contact Rocket Money Customer Service
How to Reach a Person at Rocket Money
Verified Contact Information
Toll-Free Number:
-
1-888-444-7492Privacy Inquiries
Customer Service:
-
1-650-681-2295
Jobs/ Career:
-
1-800-411-5627
Customer Service:
hello@rocketmoney.com
support@rocketmoney.com
Legal:
security@rocketmoney.com
Privacy Inquiries
Media:
Rocket Money Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Rocket Money Phone Number
1 (888) 444-7492
Average Hold Time
00:04:09
Average Calls duration
2 minutes
Most Popular Rocket Money Email Address
support@rocketmoney.com
Rocket Money Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (6% reported full resolution)
Rocket Money Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Rocket Money Phone Number | 1 (888) 444-7492 |
| Average Hold Time | 00:04:09 |
| Average Calls duration | 2 minutes |
| Most Popular Rocket Money Email Address | support@rocketmoney.com |
| Rocket Money Live Agent Availability | 6% of callers successfully reach a real person |
| Issue Resolution Rate | Low (6% reported full resolution) |
| Rocket Money Customer Service Rating | 2 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 92% phone, 8% email |
| Common Reasons for Contact | Activation/ cancellation, account, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Rocket Money | First and last name, address or zip code or nothing |
Contact Information
Rocket Money Website:
Rocket Money Help Center:
Corporate Office Address:
Rocket Money Inc.
8455 Colesville Road, Suite 1645
Silver Spring,
Maryland
20910
United States
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 9:00pm EST
Saturday: 10:00am - 3:00pm EST
Summary of Rocket Money Customer Service Calls
3.1K
TOTAL
CALLS
CALLS
02:13
AVG CALL
DURATION
DURATION
6%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Rocket Money?
Activation/ Cancellation Question:
- “Cancel”
- “To cancel my subscription”
- “To cancel”
Account Question:
- “I would like to end my subscription with rocket money”
- “Change phone #”
- “My user name”
Payments and Charges Question:
- “Clarification on recurring charges”
- “Payment made on my Account”
- “Wrongly billed”
Request for Information Question:
- “Update my phone number”
- “Update phone number”
- “Questions about service”
Refund Question:
- “Refund request”
- “Give me my damn money back”
- “Refund”
Product/ Service Question:
- “Home loan”
- “Link not working”
- “Email does not work anymore and I forgot my password”
Return/ Replace Question:
- “Changed phone number”
- “I had my number changed and I can’t get the verify text”
- “I need to change an old number on the account”
Staff Question:
- “Don't want this service”
- “Customer service”
- “I don't need the service, I haven't used it in a long time, I need to unsubscribe”
Website/ Application Question:
- “App problems”
- “Can’t download apps”
- “App is down”
Cards Question:
- “Card getting charged”
- “Card Account closed”
- “Card is being charged but don't have an account”
Shipping and Delivery Question:
- “PEMENT NOT RECEIVED”
- “Have not received my card in the mail”
- “Investment tracking”
Employment Question:
- “Pay off account balance”
- “Employment status for job/interview”
- “Pay off debt fund. Cancel. Charged twice”
Other Question:
- “Sub”
- “Consolidate debt”
- “Rocket Money sucks *** My mortgage has gone through several lenders and rocket money is by far the worst”
Compare Rocket Money Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Rocket Money