Rocket Money
Rocket Money Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating based on 124 customer reviews and a 5% likelihood of recommendation; consumers are mostly dissatisfied.
Positive Feedback
Some users say the app can centralize bills and provide budgeting help, and a few reported helpful service when reachable.
Negative Feedback / Risk Areas
- Frequent Rocket Money customer complaints about inability to cancel subscriptions and unexpected billing charges.
- Many reports request refunds due to unauthorized or repeated charges and problems linking bank accounts.
- Pervasive issues with unreachable customer service and unresponsive app support.
Key Takeaways for Future Customers
- Read Rocket Money reviews and monitor billing closely before subscribing to any membership.
- Expect delays getting a refund or speaking to customer service; document charges and cancellation attempts.
- Consider alternatives if you need reliable phone support for subscription management.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating based on 124 customer reviews and a 5% likelihood of recommendation; consumers are mostly dissatisfied.
Positive Feedback
Some users say the app can centralize bills and provide budgeting help, and a few reported helpful service when reachable.
Negative Feedback / Risk Areas
- Frequent Rocket Money customer complaints about inability to cancel subscriptions and unexpected billing charges.
- Many reports request refunds due to unauthorized or repeated charges and problems linking bank accounts.
- Pervasive issues with unreachable customer service and unresponsive app support.
Key Takeaways for Future Customers
- Read Rocket Money reviews and monitor billing closely before subscribing to any membership.
- Expect delays getting a refund or speaking to customer service; document charges and cancellation attempts.
- Consider alternatives if you need reliable phone support for subscription management.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No response
Someone was to get back with in 24 hours never talked to anyone never got the text I was looking for to help me change old phone number from out the system and add my new one so I can have access to the app AGAIN.
Hempstead, New York
To Unsubscribe from Services
It's not possible to talk to a HUMAN. To Unsubscribe.
My bank account keeps being depleted! I want to subscribe and stop ACH withdrawals.
User's recommendation: Don't subscribe. It's hard to Unsubscribe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
I've made a subscription on Brazzers. After the trial, I wanted to delete my account, but it wouldn't let me.
After a day passed, it has taken money from me ($43.71).
I would like to get my money back. If any way possible, please contact me back.
- Takes money without verification
Preferred solution: Full refund
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation about charges and how to change
I didn't even get to talk to anyone. Please call again. It should be easier to be able to communicate with someone audibly.
Preferred solution: Help to use their services.
User's recommendation: Figure out a way to connect.
Carrollton, Georgia
I need to cancel Rocket Money
The membership does more than I need. Thus I want to cancel.my membership and get a prorated refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling billing
You guys took some money out of my account. I want it back.
Thank you. My phone number is 360-624-****.
- What
- What
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy money back
I am just recovering from surgery. I need my money, please.
$134.43. This is not right. I have anxiety and depression because people are always taking from me.
Please, I have 4 kids. I need my money; please send it back to my work card, my current account, please.
- Scam
Preferred solution: Full refund
Mcallen, Texas
Phone number change, do not have that phone
Had to call Rocket Morgage customer service to get the email number to reach Rocket money.
3 hrs. Still waiting.
Ojai, California
Problems with subscription
I can't cancel the subscription. No answers, no help, no resolution.
This Rocket Money is a scam. Three years trying.
- Does not work
- Can not cancel
Preferred solution: Full refund
User's recommendation: Never subscribe!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Impossible to reach customer service by phone and keep losing connection through chat
I cannot get into my account on Rocket Money or Rocket Savings due to losing my phone and no longer having access to the email or phone number. I'm trying to get ahold of Rocket Money or Rocket Savings via telephone; however, the only way I've been able to contact them is through chat or email, and the email takes too long, and in the chat, I keep getting booted or disconnected, so I'm not getting any type of resolution.
They have been withdrawing money from my bank account monthly for the subscription and also for the savings account deposit. The last time I tried to reach out to them, they had stopped the charges. I still cannot get into my account, so where is all that money? Is it still in the money account or the savings account through Rocket Money?
I have no idea because I can't talk to a human via phone. Any suggestions?
- Can not communicate w human via telephone
Preferred solution: No longer have access to original login credentials cannot access account nor can I talk to a human via telephone to get help with access
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge
I was charged 39.99 today. I don't have a subscription with Rocket Money.
My email address is timmaguire12@***.com.
Please, whatever this is, please refund me and please make sure I won't be charged again.
Thank you.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWanna cancel the account
No one talk to me. No one answered the phone.
I wanna cancel it. I thought it was the seven day free account. Youre taking money out of my checking account.
I want to cancel this please Someone call me 412-973-****. Call me ASAP.
Franklin, Tennessee
Urgent help
Fraudulent charge for something with a car finance company that I have nothing to do with. I dont wanna just delete it. I wanna find out how it got there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot get into my app
I'm not sure, something to do with the extra security. I've been trying for two weeks.
I can't do this anymore.
I need to cancel my account. If you can do that, please do that, and then I won't have to worry about anything else with you guys.
- Ive never been able to get into my app
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got a message from the app but it instantly disappeared and I can’t get into the app now
I called customer service and it told me to go to the app. THATS THE PROBLEM!! I cant get into the app.
Wichita, Kansas
I am being charged
I accidentally signed up and now Im being charged $10 a month. I cannot log into my account to cancel my subscription because I forgot my password. I cant get into my email because Ive been locked out and had to get a new email address so I still need to figure out how to cancel my subscription.
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