Rocket Money
Rocket Money Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating from 154 reviews, 6% would recommend; consumers report dissatisfaction with billing practices and price level.
Key Takeaways for Future Customers
- Expect frequent customer complaints about account access and subscription cancellation.
- Many request refunds and report unexpected charges; review billing before subscribing.
- Customer service and technical support responsiveness is a common issue in Rocket Money reviews.
Negative Feedback / Risk Areas
- Repeated reports of double charging, high fees, and denied refunds.
- Difficulty canceling membership and stopping recurring subscriptions.
- Locked accounts due to phone number or email changes and poor customer service.
Positive Feedback
Some users mention budget help features, but positives are limited compared to refund and billing issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating from 154 reviews, 6% would recommend; consumers report dissatisfaction with billing practices and price level.
Key Takeaways for Future Customers
- Expect frequent customer complaints about account access and subscription cancellation.
- Many request refunds and report unexpected charges; review billing before subscribing.
- Customer service and technical support responsiveness is a common issue in Rocket Money reviews.
Negative Feedback / Risk Areas
- Repeated reports of double charging, high fees, and denied refunds.
- Difficulty canceling membership and stopping recurring subscriptions.
- Locked accounts due to phone number or email changes and poor customer service.
Positive Feedback
Some users mention budget help features, but positives are limited compared to refund and billing issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisa, Virginia
I would like to close my ROcket Money...
I would like to close my rocket money account. No, I can't log in and do it myself since I have been locked out after using my regular ID and password.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Langhorne, Pennsylvania
I can't get any money from you you're bringing fees are too high plus your double charging me please give credit cancel and advise
I really can't even believe you're asking me this question you're double charging me you haven't done any of the work you said you're going to do you're costing me a fortune plus you won't let me any money what else do I need to say you're the worst and I thought you'd be the best
- You will still have money
- You will be brike
Preferred solution: Full refund
User's recommendation: Cash advance peeps. Fee too high plus you canceled none of my subs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Langhorne, Pennsylvania
They have done nothing they promised
First of all, you took out my payment twice on the same day. You've been overcharging me, and you won't give me any money, so it's a scam unless you fix this problem.
Thank you very much. I will give it a day before, well, till Monday we have to give it now.
Preferred solution: Full refund
User's recommendation: Just make sure somebody does their job
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge
I didn't know Would be charged for it don't I don't want it, nor do.\nI want to pay $12 plus I just want out of the whole thing.I don't want any more to do with it.Please help resolve this matter.Thank you
- Was not expecting to be charged
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newberg, Oregon
I am wanting to get into my account,...
I want to get into my account, and I changed my phone number and want to get the number changed so I can access it. My old phone number is 530-339-****, and my new number is 530-201-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Lansing, Michigan
Phone number change517599****
My phone number has changed. I need to change it to the current number so I can log into my Rocket Money account.
Preferred solution: My changed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
They’re going in my account and I don’t even have an account with them
I was trying to get a payday loan, but they wanted money upfront so I unsubscribe and deleted the app now theyre going into my account and giving me overdraft fee fees! They are some thieves
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Cancel account
I started this account with great expectations that I could budget more carefully. This account has not worked for me.
I'm paying $11 for nothing.
I would like to cancel. I have contacted my bank and they said they will cancel, but I contacted you first.
User's recommendation: Don’t promise if you can’t deliver
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible business model
- - Tried the budgeting app to digitize an Excel budget; found it wasteful.
- - A $48 charge appeared after deleting the app with no clear explanation.
I download the app. Worked thru the program to see if I could make my life long excel budget digital.
After a few days of working with the program
I found it to be a wast of time. My excel budget is set up with monthly expenses and annual expenses (your program dos allow for this). Second my income is what ever I want it to be as i write a check to my self from my investment portfolio (no monthly income) After a few days I deleted the app and saw you charged me $48 on my visa for what I have no idea. Given the fact I couldn't talk to anyone my feeling was this must be a scam.
Now you have my credit card info and there was no way for me to delete. Again...with a busness practice like your, you act like a total SCAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Cancel subscription
I never gave permission or don't know how you got my card information and want to cancel the subscription, please!
User's recommendation: Don’t use them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
I will not paid 5$ dollars with my cc...
I will not pay $5 with my credit card info. I want to be sure that this app is close to no membership whatsoever and how they have my bank information.
Preferred solution: My App close
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my subscription
I'm trying to cancel my subscription to Rocket Money, and I cannot talk to anybody, and that is really confusing and really upsetting. I'm wondering why it is so hard to cancel my subscription.
Preferred solution: Cancel my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
Approx 2 weeks ago, I subscribed to...
- - Subscribed to Rocket Money Deluxe; wants to share with wife, cancel her plan, and install on her iPhone and laptop with my credentials.
Approx 2 weeks ago, I subscribed to Rocket Money deluxe for my cell ([PERSON_NAME]; [EMAIL_ADDRESS]; [PHONE_NUMBER] [STREET_ADDRESS]). Then, earlier this week, I, without thinking about it, wanted my wife to have the availability as the app is fantastic.
(her demographics: [EMAIL_ADDRESS]; [PHONE_NUMBER]; [STREET_ADDRESS][PERSON_NAME].
I want to cancel my wife's subscription and then I would like to install Rocket Money on her phone, using my credentials. I also just accessed the lap top edition.
I would like to use my credentials, to install a deluxe edition on my wife's 17e (iPhone) as well as he lap top since mine id the deluxe edition.
- Easy to use
- Very inclusive
- None none
Preferred solution: Cancellation of my wife’s subscription as she will use mine in her phone
Looking for rep
I looked and looked for their phone number on their site without success. Found it here instead.
They only chat or message. I was trying to get ahold of them since I changed my phone number.
Since I can't get ahold of them, one bill they thought was a lot, my card doesn't work. I am annoyed and frustrated.
- Helps with money
- No easy communication to change phone number
Preferred solution: Apology
User's recommendation: Your choice. Hope you have better luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coatesville, Pennsylvania
New phone number can’t get in my account
No answer, call just beep, then automatic hung up. Never spoke to anyone.
I need help, locked out of my account. Please help!
- Customer service
- Customer service
Preferred solution: A response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anaheim, California
For God sakes, why are you people so...
- - Cannot reach support; want to cancel all services.
- - Fraud alerts persist; app access is blocked.
- - They are being called by the wrong name.
For God sakes, why are you people so hard to get a hold of please cancel everything I have with you. Im tired of this.
Im getting fraud alerts all the time I can never get through to anybody. I can never get anything done. Youre calling me by the wrong name you wont let me sign into my app cancel everything.
My name is *** my phone number is ***. Please cancel everything.
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