Rocket Money
Rocket Money Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating from 137 reviews with only 7% likely to recommend; consumers report widespread dissatisfaction and billing disputes.
Key Takeaways for Future Customers
- Read Rocket Money reviews before subscribing and confirm trial cancellation steps.
- Expect difficulty reaching customer service and delays when seeking refunds for subscriptions.
- Monitor bank statements closely for unexpected charges and unauthorized billing.
Negative Feedback / Risk Areas
- Frequent Rocket Money customer complaints cite inability to cancel memberships, repeated billing, and slow or no refunds.
- Many report poor verification and account recovery processes tied to old phone numbers and email access.
- Users describe unresponsive support, long wait times, and unclear negotiation or bill-saving results.
Positive Feedback
Some users find the budgeting features and centralized bill view helpful when the service works and one review noted a resolved loan approval interaction with staff.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating from 137 reviews with only 7% likely to recommend; consumers report widespread dissatisfaction and billing disputes.
Key Takeaways for Future Customers
- Read Rocket Money reviews before subscribing and confirm trial cancellation steps.
- Expect difficulty reaching customer service and delays when seeking refunds for subscriptions.
- Monitor bank statements closely for unexpected charges and unauthorized billing.
Negative Feedback / Risk Areas
- Frequent Rocket Money customer complaints cite inability to cancel memberships, repeated billing, and slow or no refunds.
- Many report poor verification and account recovery processes tied to old phone numbers and email access.
- Users describe unresponsive support, long wait times, and unclear negotiation or bill-saving results.
Positive Feedback
Some users find the budgeting features and centralized bill view helpful when the service works and one review noted a resolved loan approval interaction with staff.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
It is ridiculous to try to get in touch with someone at Rocket Money. I’m sorry that I even joined.
I have a subscription to simple, which I did not know I had I want to cancel it, but I dont have a card or card numbers. Can someone please help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodstock, Vermont
Failure to regain my account
- - A phone number on my account is no longer mine.
- - I submitted ID/photo twice; no results or reply, and service sent me here so I can't cancel.
I have a phone number attached to my account I don't have anymore. I've emailed with no results after submitting ID and photo twice.
I haven't had any action or reply since. Even trying to call their customer service sent me this way so I don't know what to do with this subscription I can't cancel which was the whole reason I got the Rocket Money app in the first place.
- It works great when it works
- Below optimal customer service
Preferred solution: I want my account back but if I could get the money I’ve spent on their service back I would love it.
User's recommendation: Maybe. 120$ for a service I can’t use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Danville, Illinois
Cancel subscription too difficult to get a hold of to cancel
I have been trying to call, and wait times are ridiculously long. I have tried to do the cancellation online, and there was no success.
- Can not cancel
Preferred solution: Out of the monthly charge
User's recommendation: Do not do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel membership and membership can't be found.
- - I was left on hold and couldn't get help.
- - Saved credentials show no membership.
- - I'm charged monthly for a subscription I can't access or use.
never got a call.
nothing. I ended up getting hung up on.
I tried logging in to the website with the credentials that were saved into my phone but the website said no membership exists with those credentials. I'm getting charged every month for a subscription I can't access and dont use anymore.
User's recommendation: Don't use this company as they make it incredibly difficult to get any help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orangeburg, South Carolina
2 step verification
Phone number needs to change.
The verification process sucks.
I have a new number which was the number for an old account and I will not take it
User's recommendation: A phone line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davison, Michigan
Impossible to cancel service. no phone # to speak to a human
Tried to cancel with chat. Gave them all the info, and they sent me to Just Answer.
Wanted to charge me $5 and wanted credit card info. What kind of scam is Rocket Money involved in?
User's recommendation: If you can't talk to a human being on the phone, stay away. they do not want to deal with pissed customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRocket Money no support telephone number
- - Rocket Money has withdrawn from my checking since 9/22/25.
- - I can't login without creating an account.
- - Net Cash and Financial Goals are hard to locate.
Rocket Money has been withdrawing money from my checking account since September 22, 2025.
Previously I've been able to login into their app without having to enter login information. Now it says would you like to create an account?"
When I could I could login I could not find a location to see my "Net Cash" or "Financial Goals".
Talking to chat bot no help.
It said those options are available on the the left side of the app. Well if so they are hidden somehow on my Samsung23.
This is why I tried to find a way to communicate with their customer service support team several weeks ago now.
Still no help with a long thread of back and forth condos.
Last email I tried to send separately never went through.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane, Washington
I Have been trying for 3 month to...
I Have been trying for 3 month to CANCEL Rocket Money and have not been able to do it. At this when I go into my account a new renewal screen is there and well not let me close it.
Norma Folmer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew phone number
I need a phone number changed in authentication process. Two step precession keeps failing because of old contact number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fairport, New York
Need help
I need to talk to a person. I will cancel as soon as my money issue is taken care of. How can a company not communicate by phone?
Preferred solution: My money that is being.put in some emergency savings.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenacres, Washington
Unsatisfied w/ Rocket Money
I was double charged in February and cancelled my premium subscription. They double charged $11.99 on my debit card.
They suck!? 
User's recommendation: Don't sign up for anything with rocket money. And don't try to call them because they don't answer and give you a wrong number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnanswered
I still need to change my phone number, so I can get into my account. Rocket money keeps identity code to my old phone number.
Houston, Texas
Updating my account
- - Cannot reach anyone; emails go unanswered.
- - Wants to update their phone number.
- - Suggests using an unchanged email for verification.
Can never get anyone to speak with. I have emailed and still no response.
I just want to update my number.
Hint: use the email address that no one changes for verification instead of a phone number! JS
Preferred solution: Access to my account
Allen Park, Michigan
Poor support
Rocket Money has one method of changing my email. They use my email only.
I need a cellphone method.
My email doesn't work. Use another.
- Shows coming transactions
- Displays transactions
- Better support
Preferred solution: Help changing my Rocket Money app.
Dunnellon, Florida
Cancel and refund
- - Struggled to cancel the subscription and keep being charged.
- - Requests a full refund from day one.
I have tried to cancel the subscription numerous times, and they keep stealing my money. They have not done anything for me at all but take my money, and I hope it's returned to me, all of it.
I've heard good things and really bad things about this company, and I fell into the really bad side of that equation. I would like a full refund from day one.
- For some it works
- It doesnt even make sense to give your money away
Preferred solution: Full refund
User's recommendation: Check before you leap n be mindful of your money
Omaha, Nebraska
Nothing was accomplished. I just want my account closed and you guys want too much information ,money
I'm not happy I keep getting a $10 charge from you guys and I don't even know what you guys are. You're taking full advantage of me
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