Rocket Money
Rocket Money Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating based on 137 customer reviews; 7% would recommend. Consumers report dissatisfaction with billing practices, high price level, and frequent requests for refund in many Rocket Money reviews.
Key Takeaways for Future Customers
- Expect difficulty to cancel memberships and cancel subscriptions.
- Prepare to request a refund if charged unexpectedly.
- Customer service and phone support are often unreachable.
- Service can consolidate bills and help with budgeting when it works.
Negative Feedback / Risk Areas
- Repeated customer complaints about inability to cancel and unauthorized charges.
- Long wait times, unresponsive customer service, and account recovery problems with 2-step verification.
- Reports of multiple or recurring billing and refund disputes.
Positive Feedback
Some users note budget help and the ability to check all bills in one place; occasional issues are resolved.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating based on 137 customer reviews; 7% would recommend. Consumers report dissatisfaction with billing practices, high price level, and frequent requests for refund in many Rocket Money reviews.
Key Takeaways for Future Customers
- Expect difficulty to cancel memberships and cancel subscriptions.
- Prepare to request a refund if charged unexpectedly.
- Customer service and phone support are often unreachable.
- Service can consolidate bills and help with budgeting when it works.
Negative Feedback / Risk Areas
- Repeated customer complaints about inability to cancel and unauthorized charges.
- Long wait times, unresponsive customer service, and account recovery problems with 2-step verification.
- Reports of multiple or recurring billing and refund disputes.
Positive Feedback
Some users note budget help and the ability to check all bills in one place; occasional issues are resolved.
Media from reviews
Turn one complaint into a collective action
Gastonia, North Carolina
Cancel subscription
They are just another subscription that is so difficult to cancel! To say it in kind words! I am so upset!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodstock, Vermont
Failure to regain my account
- - A phone number on my account is no longer mine.
- - I submitted ID/photo twice; no results or reply, and service sent me here so I can't cancel.
I have a phone number attached to my account I don't have anymore. I've emailed with no results after submitting ID and photo twice.
I haven't had any action or reply since. Even trying to call their customer service sent me this way so I don't know what to do with this subscription I can't cancel which was the whole reason I got the Rocket Money app in the first place.
- It works great when it works
- Below optimal customer service
Preferred solution: I want my account back but if I could get the money I’ve spent on their service back I would love it.
User's recommendation: Maybe. 120$ for a service I can’t use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
I deleted Rocket Money. I don’t want...
I deleted Rocket Money. I don't want this app.
I am not using this app.
Please refund my money. I don't understand how to cancel the app.
User's recommendation: Positive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt is ridiculous to try to get in touch with someone at Rocket Money. I’m sorry that I even joined.
I have a subscription to simple, which I did not know I had I want to cancel it, but I dont have a card or card numbers. Can someone please help me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel membership and membership can't be found.
Don't expect anything of it. Just thankful i caught it before i ate it and had some real problems.
never got a call.
nothing. I ended up getting hung up on.
I tried logging in to the website with the credentials that were saved into my phone but the website said no membership exists with those credentials. I'm getting charged every month for a subscription I can't access and dont use anymore.
User's recommendation: Don't use this company as they make it incredibly difficult to get any help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Danville, Illinois
Cancel subscription too difficult to get a hold of to cancel
I have been trying to call, and wait times are ridiculously long. I have tried to do the cancellation online, and there was no success.
- Can not cancel
Preferred solution: Out of the monthly charge
User's recommendation: Do not do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orangeburg, South Carolina
2 step verification
Phone number needs to change.
The verification process sucks.
I have a new number which was the number for an old account and I will not take it
User's recommendation: A phone line
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davison, Michigan
Impossible to cancel service. no phone # to speak to a human
Tried to cancel with chat. Gave them all the info, and they sent me to Just Answer.
Wanted to charge me $5 and wanted credit card info. What kind of scam is Rocket Money involved in?
User's recommendation: If you can't talk to a human being on the phone, stay away. they do not want to deal with pissed customers
Louisville, Kentucky
Email does not work anymore and I forgot my password
No one answered, like it didn't connect. No one ever came on the phone call.
I kept waiting; it didn't ring or anything. Time just kept running.
Preferred solution: Cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRocket Money no support telephone number
- - Rocket Money has withdrawn from my checking since 9/22/25.
- - I can't login without creating an account.
- - Net Cash and Financial Goals are hard to locate.
Rocket Money has been withdrawing money from my checking account since September 22, 2025.
Previously I've been able to login into their app without having to enter login information. Now it says would you like to create an account?"
When I could I could login I could not find a location to see my "Net Cash" or "Financial Goals".
Talking to chat bot no help.
It said those options are available on the the left side of the app. Well if so they are hidden somehow on my Samsung23.
This is why I tried to find a way to communicate with their customer service support team several weeks ago now.
Still no help with a long thread of back and forth condos.
Last email I tried to send separately never went through.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spokane, Washington
I Have been trying for 3 month to...
I Have been trying for 3 month to CANCEL Rocket Money and have not been able to do it. At this when I go into my account a new renewal screen is there and well not let me close it.
Norma Folmer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNew phone number
I need a phone number changed in authentication process. Two step precession keeps failing because of old contact number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fairport, New York
Need help
I need to talk to a person. I will cancel as soon as my money issue is taken care of. How can a company not communicate by phone?
Preferred solution: My money that is being.put in some emergency savings.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenacres, Washington
Unsatisfied w/ Rocket Money
I was double charged in February and cancelled my premium subscription. They double charged $11.99 on my debit card.
They suck!? 
User's recommendation: Don't sign up for anything with rocket money. And don't try to call them because they don't answer and give you a wrong number.
Belleville, Illinois
Over charged
Everything has been taken care of thanks for checking the status of my complaint I really appreciate your help thank you again.
Hoffman Estates, Illinois
Locked out of account
I lost my phone I can't get back into my old phone number or my email and I'm trying to cancel my premium subscription.
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