Rocket Money Reviews
Rocket Money Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money 1.6 star rating from 177 customer reviews, with 6% who would recommend. Consumers are mostly dissatisfied; many request refunds and cite billing practices, discounts, and high price level.
Key Takeaways for Future Customers
- Read Rocket Money reviews and check subscription details before joining.
- Expect difficulty with cancellations and potential refund disputes.
- Have bank and phone verification ready when signing up or closing account.
Negative Feedback / Risk Areas
- Recurring customer complaints about being charged after canceling and hard-to-reach customer service.
- Multiple reports of billing errors, unauthorized charges, and refund requests.
- Problems with account verification, changing phone numbers, and linking banks.
Positive Feedback
Some users mention budget help and a few report resolved issues after contact.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money 1.6 star rating from 177 customer reviews, with 6% who would recommend. Consumers are mostly dissatisfied; many request refunds and cite billing practices, discounts, and high price level.
Key Takeaways for Future Customers
- Read Rocket Money reviews and check subscription details before joining.
- Expect difficulty with cancellations and potential refund disputes.
- Have bank and phone verification ready when signing up or closing account.
Negative Feedback / Risk Areas
- Recurring customer complaints about being charged after canceling and hard-to-reach customer service.
- Multiple reports of billing errors, unauthorized charges, and refund requests.
- Problems with account verification, changing phone numbers, and linking banks.
Positive Feedback
Some users mention budget help and a few report resolved issues after contact.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upper Darby, Pennsylvania
WithdrawalMoney. Unable to do it myself. Way to confusing
Should be a simple step to get your own money back but it seems they have made it very difficult. I am
Not tech savvy. I need help.
- Able to save my ey
- Having a difficult time getting refunded to my bank account
Preferred solution: Full refund
Houston, Texas
To change phone number
Have a new number. Old phone got stolen, and now I have a new number that I would like to use so that I can get into my account.
- It helped me save money
- Octant sign in
Preferred solution: I hope my account n money back
User's recommendation: Yes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
I HAVE TRIED TO CANCEL THIS ***
I HAVE TRIED TO CANCEL THIS *** SUBSCRIPTION FOR YEARSSSSS AND I AM STILL GETTING CHARGED. THIS IS A *** SCAM AND I HAVE EMAIL RECEIPTS OF SAYING THAT IT HAS BEEN CANCELLED AND I STILL GET *** CHARGED. CANCEL THIS *** RIGHT NOW BEFORE I SUE YOUR SCAM COMPANY AND I WANT ALLL MY *** MONEY BACK YOU CROOKED ***
Preferred solution: YES I WANT THIS DUMB *** CANCELLED AND STOP TAKING MY *** MONEY
User's recommendation: DO NOT EVER DOWNLOAD OR SIGN UP FOR ROCKET MONEY - THEY ARE THEIVES AND WILL NEVER CANCEL YOUR ACCOUNT AND KEEP CHARGING YOU FOREVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ceres, California
Because you have allowed someone my info and im recording you also
I've never done business with Rocket, but your app keeps saying I have and won't let me make a profile. So I would like to know what's going on here.
- Fixing my credit maybe
- Not trustworthy
Preferred solution: Find out whi is using my information to open an account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dumfries, Virginia
Cancellation Issues
I had a number of questions about the app and how to chat with someone about the app. So far, all of my questions have been answered.
I am very satisfied with the outcome. Thank you.
Preferred solution: Apology
User's recommendation: Know what you’re getting yourself into when joining an app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mcminnville, Oregon
I got a new phone number and cannot receive the verification code when trying to login
I need my phone number changed on my account to log in. It keeps trying to send a verification number to my old 3117 number.
Preferred solution: I just want to log into my account
User's recommendation: Give me a call at any time available thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middletown, Connecticut
Customer services non-existent
I didn't authorize the last charge for service and got charged for it. Where can I call to actually talk to a customer service I need a number mail it to me email it to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam Attempted FRAUD
They FORCE you to PAY $5 to talk to an agent to cancel a subscription...they tried to charge me $70 !!! Thankfully my bank caught it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
I have been trying to pay my loan...
I have been trying to pay my loan online I can't get my account to come up Because you changed the online page What suould I do David Bonsell
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
I have been charge for the entire year...
I have been charge for the entire year and canceled my subscription.. I'd like a refund for the money spent that I have not consented to. I have also reached out to my bank to put a stop on the account since there is really no way to get in touch with you people.
- All cons no pros
Preferred solution: Full refund
User's recommendation: Please make sure you know what you are signing up for before you agree to it. They continue to charge us even though we canceled everything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCLOSE THIS ACCOUNT!!!!!
- - Refund not received after months; account cannot be closed.
- - No live support number; chat directs to email and says cancellation is not possible.
this company is a scam! i have been trying for over 3 months to close this account and get my balance refunded, and all i keep getting is the runaround! they have no live customer service number, and the online chat just directs to email, which keeps telling me they can't cancel the account, which is bull, because i do not have to keep using their services!
- Have virtually nonexistent customer service
Preferred solution: Full refund
User's recommendation: STAY AWAY!! They will continue to monitor your personal financial info even after you request cancellation and the won’t return your savings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill being charged for canceled account
Rocket Money does not have live support. I can only reach via email support@***.com. I have monthly charges plus a savings account that I can't find on the app.
Preferred solution: Full refund
User's recommendation: Check your account frequently
Puyallup, Washington
I tried to cancel but RM still deducting from my checking account and I can’t sign in.
Holiday no service. I have tried multiple times to cancel Rocket Money, but it doesn't work, and it keeps withdrawing money from my account, causing me to be overdrawn and charged overdraft fees.
This is not right! Please refund anything I have in savings.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oneonta, New York
My phone number has changed I can't verify my text
I cannot proceed to my account because they are texting an old phone number and I no longer have the phone; I have a new one.
- It works well
- You cant get a hold of anyone to change phone numbers
Preferred solution: Give my new phone number to Rocket Money so I can use my account
User's recommendation: Let's hope you never have to reach someone for help
Houston, Texas
Help me with my payments for rent and center point engey
There's no real person to talk to and if you do get help they pretend they can't here you a hang up
I said us seniors citizens and not just me but of lot of us older people cumpiter smart real person I tried your AI and didn't really answer my question or helped and I get a call from one of your employees and they acted like they couldn't hear me and hung up yes rocket money has helped a bit
User's recommendation: Get real person to talk to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
I cancelled my subsciption with rocket...
I cancelled my subscription with Rocket Money back in April after my free trial, and I am still getting charged. Each time I do, I go back in and cancel, and this is becoming extremely frustrating.
I have reached out multiple times and haven't heard from anyone. I need you to manually cancel my account and send me my refund of $52.
Preferred solution: Full refund
User's recommendation: I do not recommend! Its scam! Unless they refund my money then io would recommend lol
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