Rocket Money
Rocket Money Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating from 127 reviews and only 5% would recommend, with most consumers dissatisfied.
Positive Feedback
Users say the app can check bills in one place and offers budget help when it functions.
Negative Feedback / Risk Areas
- Frequent Rocket Money customer complaints about unauthorized charges and repeated billing after cancellation.
- Widespread reports of no live customer service and unresponsive chat.
- Many requests for refunds and inability to cancel subscriptions or membership.
Key Takeaways for Future Customers
- Read Rocket Money reviews before signing up and monitor charges closely.
- Expect potential challenges with billing, refunds, and contacting support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rocket Money has a 1.6 star rating from 127 reviews and only 5% would recommend, with most consumers dissatisfied.
Positive Feedback
Users say the app can check bills in one place and offers budget help when it functions.
Negative Feedback / Risk Areas
- Frequent Rocket Money customer complaints about unauthorized charges and repeated billing after cancellation.
- Widespread reports of no live customer service and unresponsive chat.
- Many requests for refunds and inability to cancel subscriptions or membership.
Key Takeaways for Future Customers
- Read Rocket Money reviews before signing up and monitor charges closely.
- Expect potential challenges with billing, refunds, and contacting support.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update account
This call did not seem very secure and I was afraid my information wouldve been subject to fraudulent activity. If I gave any information out over this phone call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRocket Money no support telephone number
Rocket Money has been withdrawing money from my checking account since September 22, 2025.
Previously I've been able to login into their app without having to enter login information. Now it says would you like to create an account?"
When I could I could login I could not find a location to see my "Net Cash" or "Financial Goals".
Talking to chat bot no help.
It said those options are available on the the left side of the app. Well if so they are hidden somehow on my Samsung23.
This is why I tried to find a way to communicate with their customer service support team several weeks ago now.
Still no help with a long thread of back and forth condos.
Last email I tried to send separately never went through.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWanna cancel the account
No one talk to me. No one answered the phone.
I wanna cancel it. I thought it was the seven day free account. Youre taking money out of my checking account.
I want to cancel this please Someone call me 412-973-****. Call me ASAP.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clearwater, Florida
I canceled and they are still charging me
I canceled, and they are still charging me $10 now for the third month, and I don't know what they are doing for me, if anything.
- Have charged me for three months and i canceled it
Preferred solution: Full refund
User's recommendation: Don't get involved with Rocket Money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Charged me multiple times.
Pocket money charged me $13.74 five times in a single day. I cannot talk to a live person. I regret signing up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
Someone was to get back with in 24 hours never talked to anyone never got the text I was looking for to help me change old phone number from out the system and add my new one so I can have access to the app AGAIN.
Hempstead, New York
To Unsubscribe from Services
It's not possible to talk to a HUMAN. To Unsubscribe.
My bank account keeps being depleted! I want to subscribe and stop ACH withdrawals.
User's recommendation: Don't subscribe. It's hard to Unsubscribe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
I've made a subscription on Brazzers. After the trial, I wanted to delete my account, but it wouldn't let me.
After a day passed, it has taken money from me ($43.71).
I would like to get my money back. If any way possible, please contact me back.
- Takes money without verification
Preferred solution: Full refund
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation about charges and how to change
I didn't even get to talk to anyone. Please call again. It should be easier to be able to communicate with someone audibly.
Preferred solution: Help to use their services.
User's recommendation: Figure out a way to connect.
Carrollton, Georgia
I need to cancel Rocket Money
The membership does more than I need. Thus I want to cancel.my membership and get a prorated refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling billing
You guys took some money out of my account. I want it back.
Thank you. My phone number is 360-624-****.
- What
- What
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy money back
I am just recovering from surgery. I need my money, please.
$134.43. This is not right. I have anxiety and depression because people are always taking from me.
Please, I have 4 kids. I need my money; please send it back to my work card, my current account, please.
- Scam
Preferred solution: Full refund
Bartlesville, Oklahoma
*** service support
Answer my 2 chat messages from today. This service is *** Why don't you people respond to anything asked? Is it too difficult?
Patti Lynn Stevens
lynn1407@***.com or lynn1407@***.com or lynn1407@***.com
{{Redacted}}
806.402-****
- Uncooperative customer support
Preferred solution: Full refund
User's recommendation: Don't use if you expect services to be provided or chat to be responded to
Mcallen, Texas
Phone number change, do not have that phone
Had to call Rocket Morgage customer service to get the email number to reach Rocket money.
3 hrs. Still waiting.
Ojai, California
Problems with subscription
I can't cancel the subscription. No answers, no help, no resolution.
This Rocket Money is a scam. Three years trying.
- Can not cancel
- Does not work
Preferred solution: Full refund
User's recommendation: Never subscribe!!
Franklin, Tennessee
Urgent help
Fraudulent charge for something with a car finance company that I have nothing to do with. I dont wanna just delete it. I wanna find out how it got there.
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