Rocket Money
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help me out
Need over phone glasses thear this dont how use this app can I have human help one on one with it please
- Yes
Preferred solution: Help tell how do things
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Verified ReviewerOne on one talk
Dont use this app becouse new to me and human talking to over phone and I well be thank for and for it
- Need personal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI love Rocketmoney
You guys just go straight for bloody murder. That is not the reason for my call.
I need help thats all I dont understand. Please call me but like I said in my phone hates my home ID you guys leave a message and Ill call you right back and Im not calling you. Random weird I just I cant do it with the staff. Ive been given.
I dont get it so please help me at all.
It will help your financial situation is been such a blessing for me. Thats all is all I say.
User's recommendation: Open an account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't sign in ...my cell number changed
{{Redacted}} Need to update my phone number. {{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnknown charge
A charge was made to an account I'm not associated with, not under my name. I want to get a refund to solve the matter.
Preferred solution: Full refund
Cancel subscription
Why cant I speak to a human being on the phone? I used this once and cancelled my subscription afterwards.
Just cancel my subscription that I already cancelled. I have not used this service since the first and only time I did before canceling and want to stop getting emails.
Ironically the only reason I used this was to cancel other subscriptions that were difficult to cancel. Now I'm having the same problem with this one!
User's recommendation: Save documentation of cancellation. If you get buried in junk emails like me you may accidentally delete it along with spam.
Cancel subscription
I haven't used this app other than one time. Its irrelevant to me.
I swear I cancelled after the one time I used it and then deleted the app.
I just discovered the monthly charges that are still coming out of my account. Please cancel.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnnuler l'abonnement
Bonjour,
Je mappelle Andrea Baldo
Code postal: 30730
Je souhaiterai arrêter un abonnement brazzers facturé par pribilier de 7 depuis décembre.
Mon id: Baldo245
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized billing amount
Why are you debiting my account? You do not have permission to do so.
I want my money back. This is the second time this has happened.
Preferred solution: Full refund
User's recommendation: No way don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service was great, but I did not like the reoccurring billing after I had stopped this service months ago.
Just wonderful! wonderful, wonderful, wonderful, wonderful, wonderful.
GREAT, GREAT, GREAT, GREAT, GREAT
Support
I am upset because I need to speak to a representative money was taken out of my account without my approval due to the simple fact that the negotiations that were said that were done were not done according to optimum when I spoke with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't get rocket money to work my bank. I get a success but I have to do all over again.
Every time I log in to Rocket Money, it tells me to add my bank. I have done this about 5 times and all five times it was okay with my bank but Rocket Money didn't accept it. So, I have to do it again.
- Unknown
- Never helping people to get started
Preferred solution: Looking unsubscribe on some apps I don't know of
User's recommendation: Need someone to walk me thought this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI canceled why did you take a payment
You took money for what you took money you took money you took money you took money you took money you
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to contact anyone in customer service
I requested RM negotiate a better rate on my cable bill. I got a notification from rocket money saying they saved me over $600 and that the pre-greed fee would be 50%. However based on the information I've gotten from the cable company my cable bill went up a little bit and I need to talk to a live body on what's going on
I need my money refund and stop taking money from my account
You still taking money from my account I need to stop as soon as possible right now. I dont know who are you?
I never called you. I dont know why youre still taking money from my account. I need to stop it. I never called you guys.
I dont know how you guys got my account number.
I dont know who you are. I need to return this soon as possible.
User's recommendation: No, I don’t know who you are. I’m not Customer you just take money today from my account. I don’t know why I never call you guys. I need my money as soon as possible. Today and the 21st, you taken three times of $10.89. I don’t know why you taking the money from my car. I need you to stop this. I need you to take me out of your system soon as possible.
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"I swear I cancelled", you didn't and they charged you. Consider this monthly charge gone, it's a fee for wasting their time.